It is important to us to make sure that every customer is satisfied with our themes.
We offer support Monday to Friday, 08:00 to 20:00 CET (GMT+2). Depending on time differences, please, allow up to 24 hours for us to get back to you. All the requests submitted on weekends will be handled on Monday. Support is provided only to verified buyers. Please enter ‘Item Purchase Code’ in support ticket.
Support for our items includes:
- Responding to questions or problems regarding the theme and its features
- Fixing bugs and reported issues in a fresh theme install
- Providing updates to ensure compatibility with new WordPress versions
- Help working with the theme, in case it’s not covered in the documentation
Item support does not include::
- Customization and installation services
- Support for third party software and plug-ins
- Adding new functionality to theme
- Fixing errors which may occur after custom theme customization
- “Learning WordPress” – general, core related, support and how to’s
Before asking questions within the support page, please be sure that you have read the documentation.